What is the Follett Access program?
Follett Access is a partnership between the Office of Student Finance and Bill's Bookstore that allows you to receive digital or physical textbooks at a reduced cost. The charge is posted directly to your MyFSU Tuition and Fees bill and can be paid along with your other University charges or using financial aid.
How do I know if I'm eligible for Follett Access?
Beginning in Spring 2021, if you take a class that participates in Follett Access, you will be enrolled in the program automatically. The Office of Student Finance will send you an introductory email when we identify that you are enrolled in a participating class, which will be followed by an official email from Follett Access / Bill's Bookstore detailing how to access your materials and how to opt-out of the program if you prefer to purchase your class materials elsewhere.
Students sponsored by third parties, the federal government (such as Veteran Affairs), vocational rehabilitation or FSU Athletics may not be eligible to participate in the Follett Access program.
How do I sign up for Follett Access?
You don't need to do anything! You will automatically be enrolled in the program if your class participates in the program.
How do I opt-out of Follett Access?
If you are enrolled in the Follett Access program, watch for an email from Follett Access that includes an opt-out link. Expect to receive this email about two weeks before the start of classes. If you register for a participating class during the first week of classes, you can expect to receive the email within 1-3 business days. The opt-out deadline is on or around the fee payment deadline of the term or session.
Step 1: The Follett Access Email
When you receive the Follett Access email, click the "Activate Account & Set Password" to access the customer portal. If you are not able to find this email, then navigate directly to https://ACCESSPortal.follett.com:443/1611 and select "Create an Account."
Step 2: Set Password
For security reasons, you will be asked to enter a new password and confirm that password.
Step 3: Opt-Out
You will be brought into the customer portal where you will be able to view all courses that you can opt-out of by selecting Opt-Out. You can also see courses that you have already opted-out of.
Step 4: Confirm your choice
The portal will provide you with details on the finalization of the choice with a message.
When is the last day to opt-out of the program?
The last day to opt-out of the Follett Access program is on the tuition due date for the term.
Can I opt-in after I have opted-out?
Yes! If you have opted-out, you can opt-in again through the customer portal.
What will the charge look like on my MyFSU bill?
The charge will appear under the description "Bill's Bookstore [followed by the associated course number]." You can pay this charge through your myFSU bill or allow it to be covered by financial aid. Here's an example of how the charge might appear on your bill:
How do I access my course materials?
For courseware with codes: On the Order Release Date, you will receive an email from the bookstore (Follett), with the subject line "your digital materials have arrived." The email will contain a link to Canvas and your access code. You need to go to your course's Canvas page in order to redeem your code. The link provided will only bring you to the Canvas login page.
For ebooks: On the Order Release Date, you will receive an email from Redshelf containing an activation link. You must use your FSU email address to create an account and the book will be on your shelf. If you cannot find the link in your email, you can also go to brytewave.redshelf.com.
For codeless: Your course is using codeless delivery. Every student who is enrolled will be charged the materials fee on their student account. You will only need to click the link from within your Canvas course to register for access.
Please refer to your course syllabus or your professor to see which type of materials you are using for your course.
What happens if I drop a course?
If you drop your course before the end of the university drop/add period, your charge will be removed and your access to the course materials will be revoked. If you drop or withdrawal after the initial drop/add period, you'll need to contact the Bill's Bookstore to discuss options.
What happens if I already purchased materials in a prior term?
If you previously purchased materials in the prior term that can be used in a future term and would like a refund, the quickest option is to opt-out. If you wait until after the opt-out period closes, the Bookstore will identify students with a continuation as in MAC1114 and MAC1140, at that time, a refund will be processed.
Who do I contact if I have questions about Follett Access?
You can reach out to the Office of Student Finance for general questions about timing and fees, but specific questions about pricing, drops, withdrawals, or other issues should be directed to the Textbook department at Bill's Bookstore. You can contact the FSU Follett Access team at follettaccess@fsu.edu.
