The Office of Student Finance sends a lot of emails, and all of it is important. We make a promise to students and families every year to only send information that matters: you owe us money, we owe you money, the law says we have to email you this information, or something important that impacts your finances is about to happen or has happened. We know that even the necessities can be overwhelming, so we've provided this catalog of common emails, populations, and last send dates in the table below to help you find information fast.
| Email Name | Description | Sample | Last Send |
|---|---|---|---|
| E02 - Daily New Charge | This email details any new charges that have posted to a student MyFSU account and provides contact information for the charging department. |
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Varies by semester
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| E03 - Daily Payment Change | This email details any payments that have been reversed, including financial aid, and provides a current MyFSU account balance. |
Varies by semester
|
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| E06 - Daily Check Payment | This email reminds any student who paid by physical check that they can do the same transaction online for free and save on postage. |
Varies by semester
|
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| E08 - Orientation Welcome | This email is sent to new students the week of their orientation session to provide them with important steps to prepare for their first term. |
|
Varies by semester
|
| E09 - Underload Warning | This email is sent to students who have a financial hold that will prevent them from participating in drop/add. |
Varies by semester
|
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| E99 - Reserved | This area is reserved for future email development. |
|
Varies by semester
|
| G02 - Graduate Program Information | This email is sent to Graduate Assistants to notify them of graduate student program operations for the term. |
Varies by semester
|
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| I12 - State Employee Waiver | This email certifies that we have received a State Employee Waiver application. |
Varies by semester
|
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| I13 - FSU Employee Scholarship | This email certifies that we have received an FSU Employee Scholarship |
Varies by semester
|
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| P01 - Missing Financial Aid Documents | This email is sent to students who owe a balance and have pending financial aid that cannot be disbursed until documents are submitted. |
Varies by semester
|
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| P02 - No Loan Action | This email is sent to students who have not taken action on their loans to remind them to accept or decline their awards. |
Varies by semester
|
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| S01 - Due Date Reminder | This email is sent to students who owe a balance on a specific date to remind them of payment options. |
Varies by semester
|
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| S08 - Disbursement | This federally required email notifies a student that their financial aid has been disbursed to their MyFSU account. |
Varies by semester
|
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| S21 - Start of Term | This email is sent to students at the start of the semester to provide them with important information about their invoice and payment methods. |
Varies by semester
|
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| S50 - Late Payment Waiver | This email notifies a student that their late payment fee appeal has been approved. |
Varies by semester
|
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| S62 - Credit Card Refund | This email notifies a student that a transaction on a credit card has been refunded back to that card. |
Varies by semester
|
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| S68 - Returned Payment (Charge) | This email notifies a customer that a payment on their account has been returned by their bank due to insufficient funds. |
Varies by semester
|
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| S69 - Returned Payment (Invalid) | This email notifies a customer that a payment on their account has been returned by their bank due to an invalid account number. |
Varies by semester
|
